Liberty Tax is a company that offers a variety of services for filing your taxes. It has a large network of offices that can help you in person with your taxes or offer a software solution to file online from home. Its software is easy to use and includes a feature that helps you maximize your refund. It also has an audit support service to assist you should you get an IRS audit.
The company has been accused of exploiting low-income consumers by increasing the cost of its services when customers claimed the Earned Income Tax Credit (EITC). It also advertised immediate cash payments in the neighborhoods where it had stores, and charged EITC recipients an average of $75 more than others who did not accept the advance.
Liberty Tax also charges extra for certain forms, such as the Schedule C and Schedule A. It does not offer a free option to file taxes, but does allow users to start the process for free and not pay until they have filed their return. The site also features a refund estimator that displays the size of your potential return in real time. Liberty Tax also has a feature called Credit Maximizer, which looks through all the details of your return to find every deduction and credit you’re entitled to.
One of the disadvantages of this service is that it doesn’t import previous returns or automatically fill in forms for you. This can be a hassle for some people, especially those who have complicated returns with rental properties or business deductions. Additionally, the software doesn’t make it clear whether you’re required to submit additional information such as state and local tax returns.
Despite these limitations, LIBERTYTAX has an advantage over some of its competitors in that it offers multiple guarantees to entice new clients. These include a refund guarantee and an accuracy guarantee. In addition, the company will pay penalties and interest if the IRS charges you for mistakes made by its staff.
Another important aspect to consider when choosing a tax preparation service is the level of customer service offered by the company. Unlike many other online tax prep services, Liberty Tax offers live chat and email support to help its customers. You can also call a number to speak with an expert over the phone if you have questions.
The site also has an extensive library of articles that cover a variety of topics related to taxes. It is a great resource for understanding complicated tax issues and can save you time searching for answers to your questions. It is a good idea to review these articles before you begin working on your taxes.
Liberty Tax Service is a popular choice for individuals and businesses filing their taxes from home or office. Its website is user-friendly and allows you to upload documents directly through the platform. The software asks you a series of questions to guide you through the process and will suggest the appropriate forms for your return.
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